Identity verification

To withdraw your earnings to a bank, you need to verify your identity once. Without verification you can still earn coins and spend them in the app; the only thing that stays locked is withdrawing.

What we'll ask for

• ID — front and ID — back photos,
• a Selfie: a clear photo of your face while holding your ID,
• Proof of address: a utility bill in your name or an official residence document (photo or PDF),
• your full name (as on your ID), phone, city and address.

Steps

1. In your Wallet, tap Verify your identity (or Withdraw; if you're not verified you'll be sent here).
2. Read the information, tick the consent box and tap Start verification.
3. Fill in your details and add the four documents.
4. Tap Submit for review.

Review usually takes a few business days. The result appears in your wallet, and you're also told by notification and email.

Where are my documents kept?

Documents are stored in a closed area and can't be viewed from the app; even you can't open them again after uploading. Only the person doing the verification can see them, through a short-lived link, and every view is logged. After verification, documents are deleted once the retention period ends; only the verification result remains.

Common problems

• Application not approved: the reason is shown on screen. Fix it and submit again.
• Age 18: withdrawals are only for users who are 18 or older; your earnings keep building up in your account.
• Photo couldn't be uploaded: check your connection and try again.
• If you've made too many attempts, email info@arwy.life.