Troubleshooting & contact
Notifications, verification codes, signing in, crashes, video, payment issues and contacting us.
10 articles
- Notifications aren't arrivingCheck phone permissions, in-app preferences, muted chats and battery settings.
- SMS verification code isn't arrivingIf the phone code doesn't come, check the wait time, number format and daily limit.
- Email verification code isn't arrivingIf your sign-up or password reset code doesn't come, check spam and promotions; codes last 30 minutes.
- I can't sign in, or my account is suspendedWhat to do if you forgot your password, Google sign-in fails or your account is suspended.
- The app crashes or freezesUpdating, restarting and clearing the cache fixes most crashes.
- A video or GIF won't playWhat to do if videos and GIFs in posts or chats won't play or won't upload.
- A book or chapter isn't showingPossible reasons and fixes when a book, chapter or something you wrote doesn't appear.
- Payment and coin problemsCoins missing, plan not active, balance looks wrong or can't withdraw: a quick checklist.
- Reporting content or a userReport a book, comment, post, message or account that breaks the rules, and block people.
- Contact usMessage our support account in the app, or email info@arwy.life.
Still need help?
Message the @arwy account in the app or email info@arwy.life.