Paid, but my plan isn't active

Sometimes the payment completes on Google Play but can't be verified right away (for example, if your connection drops). The app then says your purchase was received but not yet verified, and retries the verification once on its own.

1. Check your internet connection and wait a few minutes.
2. In Settings › My Subscription, tap Restore purchases.
3. Fully close and reopen the app.
4. Make sure you're signed in with the Arwy account you bought it with. If you're on a different Arwy account, the plan won't show there.
5. Check Play Store › Payments & subscriptions › Subscriptions to see whether the subscription is active.

Still not active?

Contact us with your Google Play order number (it starts with GPA): in the app via Settings › Support, or at info@arwy.life. We'll check the subscription and link it to your account.

Good to know

• If you installed the app from outside Google Play (an APK from the website), the purchase may not verify. Use the Google Play version.
• If the payment is "pending" in Google Play (with some payment methods), the plan unlocks once the payment completes.
• Retrying the same purchase won't charge you twice.