Email verification code isn't arriving
If your sign-up or password reset code doesn't come, check spam and promotions; codes last 30 minutes.
When you sign up or reset your password, we send a 6-digit code to your email address. If it hasn't arrived:
- Check your Spam/Junk and Promotions folders. Gmail sometimes puts our code there.
- Make sure you typed your email correctly; a single typo sends the code elsewhere.
- Wait a few minutes. The code is valid for 30 minutes, so you can still use it if it arrives late.
- If it still isn't there, tap Resend code. You may need to wait a moment before a new code can be sent; use the most recent one.
Once you find the code, mark our address as "not spam" so future emails reach your inbox.
Common problems
- Code expired: request a new one.
- Too many wrong attempts: request a new code and enter the latest one.
- Work or school email: some organisations delay or block outside emails. Use a personal address if you can.
If nothing works, contact us and tell us which address you're expecting the code at.
Last updated: 2026-11-03