Payment and coin problems

For money-related problems, first find the situation below that matches yours.

I bought coins but they didn't arrive

Wait a few minutes, then fully close and reopen the app; Google Play redelivers unfinished purchases. Details: Refunds and payment problems.

I subscribed but my plan isn't active

Tap Settings › My Subscription › Restore purchases. Details: Paid, but my plan isn't active.

"This feature only works in the version installed from Google Play"

If you installed the app as an APK from the website, buying coins and withdrawing can't pass the security check. Uninstall it and reinstall from Google Play; your account and data aren't deleted.

My balance looks wrong

• Check your recent activity in Wallet › Transaction history › Show All.
• If you have an open withdrawal request, those coins were deducted when you made it and show as held for the withdrawal.
• If you refunded a Google Play purchase, that pack's coins are taken back.

I can't withdraw

You need at least 500 coins, a verified identity, to be 18 or older, to have accepted the terms, and an IBAN in the same name as your ID. Coins bought in the last 14 days can't be withdrawn yet. Details: Cashing out.

When you contact us

When you get in touch, include your username, the date of the transaction and, if you have one, the Google Play order number (it starts with GPA). Never share your card or bank passwords, and we'll never ask for them.