Notifications aren't arriving

If notifications aren't coming through, the cause is usually one of a few settings. Check them in order:

1. Phone permission: if you see the "Notifications are off — tap to enable" banner at the top of the app, tap it and allow notifications. If not, check that they're on in your phone's Settings › Apps › Arwy › Notifications.
2. In-app preferences: in Arwy, open Settings › Notifications. You can turn likes, comments, follows, messages, rooms and book updates on or off individually.
3. Muted chats: if you muted a chat or all chats, message notifications stay off until the mute ends. Muted chats show an icon in the chat list. Chat rooms can also be muted individually.
4. Battery and data saving: some phones (especially Xiaomi, Huawei and Oppo) close apps in the background. Turn off battery optimisation for Arwy and allow it to run in the background.
5. Update: make sure you're on the latest version of the app.

Notifications arrive but the content is hidden

If you turned on app lock in Settings › Security, message content may be hidden in notifications. Change this with the Hide content in notifications switch.

Good to know

• You won't get notifications from people you've blocked or who blocked you.
• The website (arwy.tr) doesn't send push notifications; they go to the Android app.
• If you reinstalled the app, open it and sign in once so notifications are routed to this device again.