Contact us

If you can't find an answer in these help pages, there are two ways to reach us.

Message us in the app

1. Tap Settings › Support; a chat with our support account opens. You can also message the official @arwy account directly.
2. Briefly describe the problem: what you were trying to do, what happened and on which screen.
3. Add a screenshot if it helps.

Your messages are first answered by our automated support assistant. It answers common questions about how the app works and introduces itself as an assistant. Anything about payments, refunds, withdrawals, account suspensions, harassment or personal data, and anything it can't solve, is passed to our team, who reply in the same chat.

Email

Write to info@arwy.life. If you can't get into the app, your account is suspended or you have a request about your personal data, email is the best route.

To get help faster

• Include your username.
• Mention your phone model and whether you installed the app from Google Play or the website.
• For payment problems, include the Google Play order number (it starts with GPA).
• There's no need to write through several channels about the same issue; one message is enough.