SMS verification code isn't arriving
If the phone code doesn't come, check the wait time, number format and daily limit.
You can verify your phone number with the Verify phone button in Settings › Account. If the code doesn't arrive:
- Wait a little: SMS can be delayed by a minute or two. You need to wait 60 seconds before requesting a new code.
- Number format: phone verification currently works only for Turkish mobile numbers. You can type 05xx… or +90 5xx…; the app fixes the format for you.
- Signal: make sure you can receive SMS and your inbox isn't full. Blocked numbers or a spam SMS filter may be hiding the code.
- Code validity: the code is valid for 10 minutes. If it expired, request a new one.
Limits
- You can request up to 5 codes a day. If you hit the limit, try again tomorrow.
- After 5 wrong entries, you need to request a new code.
- A phone number can be verified on only one account.
If you see the message that SMS verification isn't working right now, the problem is on our side. Please try again a little later; if it continues, contact us.
Phone verification isn't currently required to withdraw money; identity verification is enough.
Last updated: 2026-11-03