I can't sign in, or my account is suspended

I forgot my password

1. On the sign-in screen, tap Forgot password.
2. Follow the steps: enter your name, username, phone (if any) and email so we can find your account.
3. Enter the 6-digit code sent to your email and set a new password.

Code not arriving? See Email code isn't arriving.

Signing in with Google

• If you created your account with Google, use Sign in with Google instead of a password, and pick the same Google account.
• If your phone has several Google accounts, choosing the wrong one can take you to a new, empty account. Sign out and try again with the right one.

Signing in with a username or phone

You can type your username or the phone number on your account instead of your email.

"Your account has been suspended"

Accounts that break the community rules may be suspended temporarily or permanently. The screen shows when the suspension ends (if it does) and the reason. A temporary suspension lifts automatically on that date.

If you think the decision is wrong, appeal by emailing info@arwy.life with your username.

Deleted accounts

If you deleted your account with Delete My Account, it can't be recovered. You can create a new account with the same email, but your old books and messages won't carry over.